These notes explain, in simple words, what we changed in dembrane's legal and policy documents on 21 June 2026, and why. This is a short summary to help explain all the changes. The legal documents themselves are the ones that apply.

What changed, in short

On 21 June 2026 we updated our main documents: the General Terms and Conditions, the Data Processing Agreement (DPA), the Privacy Statement, the Service Level Agreement (SLA), and the Data Policy for Participants.

We did this for three reasons:

• to support a new and simpler way to pay;

• to add new ways of working together (workspaces and data owners);

• to make our wording clearer and more exact about what we do with your data.

English is now the main version

Our documents are now written in English as the official version. We may give you a Dutch translation to help you. If there is any difference between the two, the English version is the one that counts.

A new way to pay: per seat

Before, you paid for each workspace. Now, you pay for each person who uses dembrane. We call this a "seat".

• There are three plans (we call them tiers): Innovator (you bring your own AI model), Changemaker (EU-hosted AI is included; good for most uses), and Guardian (extra compliance support and controls, for organisations with high compliance needs).

• We removed the limits on recording and transcription hours.

• There are no credits and no meter to watch. If you use a lot more than most people, we will contact you to agree a fair price.

• You pay once a year by default. You can also choose to pay each month for a small extra cost.

• The old Pilot and Pioneer plans are no longer sold. If you already have one of these, your current agreement stays the same until it renews.

For current prices, please see our pricing page.

Workspaces: keep projects separate

You can now make separate workspaces for different projects or teams. When you make a workspace, you choose if it is internal or external.

• Internal workspace: it shares your billing, and your organisation owns the data.

• External workspace: for work you do for another organisation. It has its own billing. You choose which organisation is the "data owner". You can invite people to watch the project for free (we call these "read-only observer seats"), and you can set a different logo.

Who is responsible for the data

This part is important for data protection (the GDPR rules).

• The data owner is the organisation that decides why and how the data is used. In law, this role is called the "controller".

• dembrane handles the data for the controller. In law, this role is called the "processor".

• If you run an external workspace for another organisation, you also act as a processor for them.

• If the data owner later makes their own account, they can take over the workspace. People who already paid for seats keep their access.

Clearer privacy and data processing

We updated the DPA and the Privacy Statement to match this new way of working.

• We added the new roles: read-only observers, external collaborators, and the contact people at a data-owner organisation that we tell when a workspace is created.

• We explained that the AI providers we use depend on your plan. For example, if you bring your own AI model, your data goes to your provider, not ours.

• We changed the word "anonymised" to "de-identified". This describes what we really do. We remove details that could directly identify you, and we lower the risk that someone is re-identified. We do not promise that data can never be traced back because sometimes people share things that identify them to particular people (like using a particular catchphrase, or sharing a unique story).

Data Policy for Participants

This document explains how we handle the data of people who take part in a session. We added it to this document library, and we updated it.

• It now names the trusted EU service providers we use (for hosting, for turning speech into text, and for AI analysis), instead of saying we do not share data with anyone.

• We also use "de-identified" here, for the same reason as above.

Service levels (SLA)

• We removed the old Pilot and Pioneer plans from the support list.

• If the platform is available less than we promised in a month, you now get money back as credit on your account. We work this out from a monthly amount: your yearly price divided by twelve (or your monthly invoice, if you pay each month).

Which documents were changed

We kept the older versions for reference. They are marked as replaced ("superseded").

Questions?

If you have any questions about these changes, please contact us at info@dembrane.com. For privacy questions, you can contact privacy@dembrane.com.